Fidelitate a clientelei fata de marca

Loialitate a clientilor care achizitioneaza in permanenta numai marca unui producator (sau cumpara mereu din acelasi magazin; engl. - store loyalty). Se apreciaza ca este nevoie de 5-6 ori mai mult timp si este cu 30 la suta mai costisitoare castigarea unui nou client decat pastrarea unui client deja existent. Actiunea de mentinere a clientilor firmei intr-o stare activa - prin intarirea predispozitiilor favorabile fata de firma si produsele/marcile sale - poarta numele de fidelizare (fr. - fidelisation).

Gradul de fidelitate al unui client poate fi evaluat in functie de frecventa de cumparare sau de succesiunea modelelor marcii cumparate, intr-o perioada de timp. Clientii care oscileaza intre cumpararea marcii firmei si a altor marci concurente poarta numele de clienti micsti. V. card de fidelitate.

Alti termeni

Face Validity Face-to-Face Selling Facilitating Channel Institution Facings Factor Analysis Factory Outlet Factory pack Fad Fake Interview Familiarity Scale Family Brand Family Life Cycle Fashion FAST Marketing Fast Moving Consumer Goods Favorability Scale Fear Appeals in Advertising Feature Modification Features Features and Benefits Selling Feedback Fictitious Pricing Fidelitate a clientelei fata de marca Field Marketing Field Sales Manager Field Selling Fighting Brand Film comercial Financial Resources Financial Risk Fishyback Fisier al clientelei Fixed Position Fixed-Sum-Per-Unit Flag Flanker Brand Flanking Attack Flanking Defence Flashy advertising Flat rate Flexible Pricing Flight Flighting Floating Time Fluctuating Demand Fly Posting FM (Press) Focus Group Follow-the-Leader Pricing Strategy Follow-Up Forecasting Foreground Radio Foreign Market Entry Foreseeability Doctrine Form Utility Formal Training Format Format de incercare Format special Formula Marketing Forta de vanzare Forward Buy Forward Integration Four Ms Four Ps Fractional Page Fragmentation Franchising Franciza Free Associations Free Market Free Merchandise Free-alongside-Ship Pricing Free-Form Presentation Free-in-Store Pricing Free-In-The-Mail Premium Free-on-Board Pricing Free-Standing Inserts Free-Standing Retailer Freight Absorption Pricing Freight Charges Freight Forwarders Frequency Frequency Distribution Frequency of Insertion (or Spots) Freudian Motivation Theory Fringe Benefits Fringe time Front Page Solus Front-of-Counter Front-Weight FSI Full position Full-Cost Pricing Full-Line Department Store Full-Line Strategy Full-Service Advertising Agency Full-Service Research Supplier Full-Service Wholesaler Functional Costs Functional Discount Functional Organisation Functional Wholesalers
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